We are writing to inform you of a maintenance window scheduled for Wednesday, January 15, 2025, from 05:00 to 09:00 UTC to perform a router hardware upgrade for all customers under in Chicago.
What is Happening?
Our Network Engineering team is preparing to execute a router hardware upgrade on our Edge routers, serving all Chicago Customers. This upgrade is intended to allow us to use the latest generation of Juniper MX Linecards for enhanced performance. The maintenance will encompass upgrades to both routing-engines, with a planned two-day window allocated to minimize customer impact across both routers. Each router will undergo the upgrade during its designated maintenance window.
This will affect all customers at our Chicago Location.
Maintenance Details:
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Impact on Services:
During this maintenance window, you may experience additional latency and/or suboptimal routing to our upstream providers due to BGP reconvergence. In the event that sessions are dropped, they will be restored shortly after the maintenance.
Action Required from You:
No actions are needed from you. However, if you find yourself having a issue or may have an issue after the work end event e-mail, please reach out to us by submitting a support ticket on our helpdesk.
Why Is This Necessary?
This will give customers a boost in network connectivity and redundancy at no additional expense.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve our infrastructure.
Softsys Hosting Operations Team
