How do I run a traceroute?

Traceroute is a common diagnostic tool for displaying the route (path) and measuring transit delays of packets across a network. The traceroute command is available on most modern operating systems.

Softsys  Support will frequently ask for the output of a traceroute if you are experiencing connectivity issues. 

Windows

1. Open the Start menu
2. Click on Run
3. Type cmd and then press the OK button to open a command prompt
4. At the prompt, type tracert IP address and press the Enter key
5. To copy the output, right-click anywhere in the window and select Mark. You can press Enter to copy all of the output, or select the text you want to copy and then right-click with your mouse. Paste the copied text by hitting CTRL + V.

Linux

1. Open a terminal window
2. Type  tracert IP addres at the prompt and press the Enter key

Mac OS

1. Go to Applications -> Utilities -> Network Utility -> Traceroute
2. Type the domain or IP address in the appropriate input field and press Trace. You can also open a terminal window and use the same instructions as you would for performing a traceroute in Linux.