How to Restrict a User from Sending or Receiving Emails in SmarterMail

1. Log in to SmarterMail as Domain Administrator

Go to the SmarterMail 16 dashboard and log in with your domain administrator credentials.

2. Select the Mail Domain

From the main dashboard, click on the domain name where the user account exists.

3. Impersonate the Domain Administrator

Click the Manage button, then Impersonate the domain administrator account to access user-level settings.

4. Select the User Account

From the list of users, click on the username of the account you want to restrict.

5. Modify Service Access Permissions

• Go to the Service Access tab.

• By default, all services are enabled.

• To restrict access, uncheck the services you want to disable.

• Click Save to apply the changes.

Service Access Options Explained:

• Webmail: Allows access to SmarterMail via web interface.

• POP: Enables mail download using POP3 in an email client.

• IMAP: Allows full email synchronization with clients using IMAP.

• Incoming SMTP: Controls the ability to receive emails from external senders.

• Outgoing SMTP: Controls the ability to send emails to external recipients.

• Chat (XMPP): Enables chat features for supported third-party chat clients (available in SmarterMail Enterprise).

Example Use Cases:

• Disable Outgoing SMTP to prevent a compromised account from sending spam.

• Disable Incoming SMTP to block inbound mail temporarily.

• Disable all services to fully restrict email access without deleting the account.