Policy regarding e-mail forwarders to certain domains for our shared and reseller customers

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  • 31 December 1969 6:00 PM


E-mail forwarding to any free email service providers (including below popular providers) will no longer be permitted:
aol.com
comcast.net
att.net
msn.com
hotmail.com
yahoo.com
live.com
bellsouth.net
gmail.com

In order to ensure deliverability of email sent by our customers to accounts at the above noted domains, we are forced to block all email forwarding to these domains. Presently, all of these domains have extremely stringent anti-spam filtering policies in place. If one of our customers configures their email account hosted with us to forward to their personal mailbox with one of the noted service providers and the service provider detects that message as spam, they believe that we are the source of the spam. As a result, our mail server gets blacklisted, even though we are not responsible for this spam.Unfortunately, even though we are not responsible for this spam, these service providers noted have repeatedly been blacklisting our mail servers, causing legitimate email to be blocked. If you or your customers have forwarders configured to one of the above service providers, please remove the forwarding and convert them to POP3 accounts.Also, please note that this change only impacts forwarders. You will still be able to send email to the above noted service providers. In fact, this change will actually make mail delivery to these service providers more reliable, since they will not be repeatedly blacklisting our servers. You may opt for dedicated mail server (on VPS/Dedicated Server) whereby this restriction does not apply.


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