At Softsys Hosting, all shared hosting servers are backed up nightly using the R1Soft Continuous Data Protection (CDP) system and Acronis Backup Servers. These backups are securely stored on our network backup servers and have a retention period of 7 days.
If you accidentally delete files or data from your hosting account, we will first check if the data is available in our backups. If available, we can restore your data for you—a restoration fee will apply as listed on our website.
⚠️ Important Reminder:
As outlined in our Terms and Conditions, it is the customer’s responsibility to maintain a complete and current backup of their website files on a remote system (outside of Softsys Hosting servers).While we do take daily backups for disaster recovery, these backups should not be solely relied upon for restoring individual files or websites. We do not guarantee the availability or accuracy of backup data.
For more details or to request a data restoration, please contact our support team.
