Your privacy is important to SoftSys Hosting; maintaining your trust is paramount.
This privacy policy statement discloses SoftSys Hosting's information practices, from what type of information about our websites’ users is gathered and tracked to how the information is used, shared, or otherwise processed offline. Furthermore, this Statement applies to SoftSys Hosting Websites, not third-party websites or websites hosted on SoftSys Hosting servers for their end customers/users.
In the course of serving our customers, Softsys Hosting receives and stores data that may be private or sensitive. Some of these data are provided to us by our customers so that we may provide service. Examples of this data include your personal name, address, telephone number, business name, and payment information.
Softsys Hosting creates and stores other data as we configure and maintain customers' services. Examples of this data include your choice of service and account activity logs. Softsys Hosting also uses cookies to track the aggregate usage of our website.
If you decide to make payments via credit or debit cards, you agree to Stripe and PayPal's Privacy Policy. We use Stripe and PayPal services to process the payments made to us.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Personal information provided by you to SoftSys during signing up for a service with us or creating an account with us can be updated by you at any time from our self-service billing portal. You will have full control to update all fields of your personal information to ensure that it is correct & up to date from time to time. If you have any trouble with this access, you can contact our billing department to regain the access.
SoftSys Hosting will retain your personal information for as long as there is any active service associated with your account, AND we are not explicitly asked by a customer to delete their personal data (entire account). Your personal information will help us serve you and contact you when you have any active services. We will also require your information from an accounting & finance perspective (Invoices & transactions history). If you wish to have us delete your personal information, please get in touch with our billing department & we will process it promptly.
You own your personal information and are free to port it anywhere else. If you wish to export your personal information with us, please contact the billing department, and we will provide an export of your personal information in JSON format.
When creating an account, you can select whether you want us to contact you for marketing purposes. You can also change your initial consent at any time from the self-service billing portal.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can withdraw your consent anytime from the self-service billing portal so we can contact you for marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We will retain your personal information for 7 years after inactivity (defined as customers not having any active services with us, not logging into their accounts with us, or not attempting to log into them with us). If you want us to remove your information from our databases after inactivity immediately, don't hesitate to contact the billing department from your registered email on file.
Softsys Hosting will not disclose its customer's personal and account data unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Softsys Hosting, Softsys Hosting's customers, or others, or where
Softsys Hosting believes that the law requires such disclosure.
Softsys Hosting also will not, except for the reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Softsys Hosting stores or transmits for its customers.
The circumstances under which Softsys Hosting will disclose such electronic customer communications are when:
1) It is necessary to provide service to the customer;
2) It is necessary to protect the legitimate interests of Softsys Hosting and its customers and
3) It is required to cooperate with interception orders, warrants, or other legal processes that Softsys Hosting determines in its sole discretion to be valid and enforceable, and
4) A law enforcement agency must be provided when Softsys Hosting inadvertently obtains contacts That appear to pertain to the commission of a crime.
Customers may modify their personal information from the members/client portal or by emailing billing[@]softsyshosting.com or opening a helpdesk ticket.
