We're always sorry to hear about service cancellations. If there's anything we can do to keep you with us, feel free to contact our customer care department at care@softsyshosting.com.
If you want to stop billing a service, you must cancel it at least 10 days before its due date. To proceed with submitting a cancellation request, please email care@softsyshosting.com from your registered email on file with us.
Please note:
1) If you do not raise a cancellation request 10 days before the due date, you will be liable to pay the invoice's full outstanding amount of the next billing cycle. Not doing so will cause your entire account to be moved to "Overdue" status, and -All- other services (paid / unpaid) will be immediately suspended.
2) If you do not raise a cancellation request 10 days before the due date and your payment for the next cycle is processed, there will be no refunds (full or pro-rata) as you've already entered into the next billing cycle. You can use the service for a different purpose until the end of its billing period.
3) If you opt to let your service expire without canceling, our system will terminate it, and your account will remain in "Overdue" status. Any / all future payments will be adjusted against the overdue invoice for the terminated service.
4) If you have raised a cancellation request and want to revert for some reason, please contact our billing department ASAP before service cancellation takes place.
5) Please ensure that you've backed up all of your data before raising cancellation requests and everything will be completely wiped off from our services.
Again, we'd be looking forward to working with you to ensure that you continue your services with us and would love to work with you with all possible options to continue your services with us. In case of any queries, feel free to get in touch with our billing department.
