At Softsys Hosting, we value your business and are always sorry to hear about service cancellations. If there's anything we can do to keep you with us, please reach out to our customer care department at care@softsyshosting.com.
To stop billing for a service, you must submit a cancellation request at least 10 days before the due date. You can initiate this by emailing care@softsyshosting.com from your registered email address.
If you do not submit a cancellation request 10 days before the due date, you will be required to pay the full invoice for the next billing cycle.
Failure to pay will result in your entire account being marked as “Overdue”, and all services (paid/unpaid) will be suspended immediately.
If your payment has already been processed for the next billing cycle, no refunds (full or pro-rata) will be issued.
You may continue using the service until the end of its billing period.
If you allow your service to expire without submitting a cancellation request, the system will terminate the service and your account will remain in “Overdue” status.
Any future payments made will be adjusted against the overdue invoice for the terminated service.
If you have already submitted a cancellation request but wish to continue using the service, please contact our billing department ASAP before the cancellation takes effect.
Before submitting a cancellation request, ensure that you have backed up all data.
Once canceled, all data (web files, databases, emails, etc.) will be permanently deleted.
We’d love to continue working with you and explore possible options to retain your services. If you have any queries, please contact our billing department at care@softsyshosting.com.
For further support, visit our Softsys Hosting Support Portal.
