Softsys Hosting has a structured billing and payment process to ensure seamless service renewal. This article provides details on invoice generation, payment processing, and policies related to account suspension and termination.
Invoices for service renewals are generated and sent 10 days before the due date.
Email notifications are sent to the primary and billing contacts of the account owner.
If a credit card or PayPal account is on file, the payment is automatically processed 3 days before the due date.
A payment confirmation email is sent upon successful transaction.
If the payment fails, a notification email is sent, requiring you to log in to the billing portal and complete the payment manually as soon as possible.
Accounts with overdue invoices will be automatically suspended by the system.
Data remains stored and can be restored once the payment is made.
For VPS/Dedicated servers, after receiving the Invoice Payment Confirmation email, users must contact Softsys Hosting Support to request reactivation.
If an account remains overdue for 10 days, it will be automatically terminated.
All associated web files, databases, and emails will be permanently deleted and cannot be recovered.
Ensure timely payment to avoid service interruptions and data loss.
If using a stored payment method, verify that it is up to date to prevent failed transactions.
Once an account is terminated, data recovery is not possible.
