Support Through Trouble Tickets

  Print

We have separate teams assigned to each department who will be assisting you when you submit a ticket. It is important to note that all staff members will not have access to all departments. Below matrix will provide you with an overview of departments, their roles, availability & access:

DepartmentRoleAvailabilityAccess
Sales For purchase of new services or addons of existing services

Extended Business Hours (~16 hours/day)

Public
Technical Support For all technical queries / issues related to existing services 24/7/365

Existing Customers Only (Login To Submit Ticket)

Billing

For billing issues - Trouble submitting payment, billing cycle change, service cancellation, etc.

Business Hours

Existing Customers Only (Login To Submit Ticket)

Abuse

For submitting inbound abuse issues (Spam, DMCA, etc) originated from our network

Business Hours Public
Management Team

For getting in touch with management team of company (CEO / CTO / CMO)

Business Hours Public

Please note

1) Tickets opened in incorrect departments will be closed without any response (submitting a technical support ticket in Sales or Management department will not be attended).

2) Tickets are responded based on the queue. Hence, if you keep updating your ticket, it will keep going down in the queue and you will see extended delays.

3) Please provide as much detail as available so that we can assist you quickly and in a better way.


Did you find this article useful?   0 out of 0 people found this article useful.

Related Articles

Login

 
Forgot password?
Register now

Language