FAQs - Premium VPS

 Premium VPS – Frequently Asked Questions (FAQ)

1. What support do I get with Premium VPS?

Answer:
Premium VPS are Self-Managed by default (unless you purchase the Fully Managed add-on). This means:

• Support is limited to hardware issues or network-related issues on the host machine.

• You are responsible for all configurations and maintenance inside your VPS.

• If you need assistance with tasks inside your VPS (including guidance or remote login), it falls under custom support charged at $40/hour.

• Any task requiring us to log in to your VPS is billable at $40/hour, unless you’ve purchased the Fully Managed addon.

2. I’ve misconfigured the firewall and locked myself out (can’t RDP). What should I do?

Answer:
Please contact our technical support team and provide your VPS username and password. We’ll disable the firewall and restore access for you.

3. What software is pre-installed on Premium VPS?

Answer:
For non-bare OS templates, the following software is pre-installed and configured:

• Web Server: IIS

• FTP Server: Microsoft FTP

• DNS Server: Microsoft DNS

• Mail Server: SmarterMail

• Stats Server: SmarterStats

• Firewall: Microsoft Firewall

4. How can I view the bandwidth usage of my VPS?

Answer:
You can check your VPS bandwidth usage by following this guide:
👉 View Bandwidth Usage of VPS/Dedicated Server

5. Is my VPS backed up regularly?

Answer:
Yes! All Premium VPS are backed up weekly for disaster recovery.
For more details, visit:
👉 Data Backup Details

6. What happens if the host machine's hard drive crashes?

Answer:

• Our servers use RAID 10 HDDs, which support hot-swapping of failed drives without data loss.

• In the rare event of a full RAID array failure, we will rebuild your VPS from the latest available weekly backup.

• If you're on a Fully Managed plan or have a daily backup add-on, we’ll restore your server from the latest daily backup.

7. How can I reload the OS on my VPS?

Answer:
Contact our support team. This is handled under the VPS Recreation Add-on, billed at $20 per incident.

8. Is there a control panel installed on my VPS?

Answer:
No control panel is installed by default.
You can:

• Install one manually, or

• Request professional Solid CP / Plesk installation/configuration from us for a one-time fee of $49.

9. My server is responding slowly. What should I do?

Answer:
Slow response usually results from resource contention (e.g., low CPU or RAM).
Recommended actions:

• Analyze your resource usage on the server.

• If you need help, contact your local system admin or our support team.

• Our investigation will fall under custom support if you'd like us to assist.

10. What’s included in Fully Managed Services?

Answer:
Fully Managed Services include:

• Complete day-to-day server management.

• Expert advice on all server-related queries.

• 40GB of daily backups.

Learn more:
👉 Fully Managed Service Level Details