We want your services to run smoothly without interruptions. This guide explains how our billing cycle works, when payments are processed, and what happens if an invoice remains unpaid.
Invoice is generated and a payment reminder is sent.
Automatic payment may be attempted if an active payment method is available.
Payment should be completed to keep services active.
If payment remains unpaid, the service may be temporarily suspended.
Services may be terminated after the applicable grace period.
You can manage invoices and payments through your customer portal. Keeping your billing information updated helps prevent unexpected interruptions.
| Status | Meaning | Recommended Action |
|---|---|---|
| Active | Your service is running normally. | No action required. |
| Invoice Due | A payment is pending. | Complete payment before the due date. |
| Overdue | Payment deadline has passed. | Pay the invoice to avoid interruption. |
| Suspended | Service is temporarily disabled due to unpaid invoices. | Complete payment and request reactivation if required. |
| Terminated | Service has been removed after extended non-payment. | Recovery may not be possible. |
To protect service availability and infrastructure, accounts with unpaid invoices may be automatically suspended after the due date.
Once payment is received, services are generally restored automatically.
After payment confirmation, please contact support if manual reactivation is required.
No. Notifications are sent before service interruption. However, unpaid invoices may result in suspension after the due date.
Yes. Complete the outstanding payment and contact support if reactivation is required.
After termination, service data may be permanently removed and recovery may not be possible.
If you have questions about your invoice or account status, please contact our billing support team.
