Softsys Hosting offers Fully Managed Service for dedicated servers, designed to take the burden of server administration off your shoulders. Below are the full details of what’s included and excluded under this service level.
Our Fully Managed Dedicated Servers come with the following benefits:
Initial Server Setup & Provisioning
Get started with a fully provisioned, ready-to-use server.
Automated Daily CDP Backups
Nightly backups with a 6-day retention period (up to 80GB per server).
24/7 Ping Monitoring
Continuous server monitoring with instant alerts to our support team.
Control Panel Installation & Setup
Installation and configuration of Solidcp, cPanel, or Plesk
(Licensing for cPanel/Plesk is not included.)
Web & Database Server Configuration
Support for IIS, Apache, DNS, Mail Server, SmarterMail, MS SQL, and MySQL.
OS Updates & Security Patching
Routine patching to keep your server secure and up-to-date.
Server Hardening & Security Audits
Includes proactive security checks and hardening.
Reverse DNS Configuration
Assistance with rDNS setup for IP addresses.
Network Troubleshooting
Diagnosis and resolution of server connectivity issues.
Expert Server Consultation
Advice and recommendations for performance, upgrades, and best practices.
The following are not covered under the Fully Managed service and may incur additional charges:
Issues caused by misconfiguration or non-standard changes made by the customer.
Charged at $75–$125/hr for custom support.
Problems due to third-party software bugs (should be handled directly with the vendor).
Application-level issues or problems with software not maintained by Softsys (e.g., custom code, third-party CMS/apps).
Anything not explicitly listed in the "included" section is considered outside the scope of this service.
Fully Managed Support for Dedicated Servers starts at:
$99/month per server
$99 one-time setup fee
