Quick answer: SoftSys Command helps self-managed customers by acting like an always-on senior engineer that detects, explains, and (with approval) fixes issues, and helps fully managed customers by speeding up detection and safe remediation. Either way, you control what it may do automatically.
SoftSys Command is offered to both self-managed and fully managed customers, and it adds value in a different way for each. This article helps you understand how it fits your situation. For full details, the SoftSys Command knowledgebase is the complete reference.
On a self-managed plan, you are responsible for the day-to-day operation of your server - watching for problems, diagnosing them, and fixing them, often outside business hours. Command reduces that burden. It detects issues as they emerge, explains them in plain language so you are not decoding raw logs, and - with your approval - carries out the fix. In practice it works like having an on-call senior engineer alongside you, without the cost of hiring one.
On a fully managed plan, our team already looks after your server. Command makes that service faster and more proactive: issues are detected the moment they appear and safe remediations are applied quickly, so problems are resolved before they grow. You benefit from tighter monitoring and quicker resolution as part of the managed experience.
In both cases, you decide what Command is allowed to do automatically and what needs approval. It is designed to assist and accelerate, never to take actions you have not sanctioned.
I run my own server - what does Command add?
It reduces your operational burden by detecting, explaining, and fixing issues with your approval, like on-call engineering support.
I'm fully managed - do I benefit?
Yes - Command helps our team detect and resolve issues faster.
To see plans and add Command to your service, visit the SoftSys Command product page or contact our team, and consult the Command knowledgebase for setup steps.
