All VPS' served under 'Basic Managed - Linux VPS' service level will have below inclusions/exclusions. This will be provided only if customer orders WHM / CPanel at the time of placing order For Linux VPS:
Basic Managed services include:
- Initial Setup With CentOS Installation (Server Provisioning)
- Weekly VPS Image Backup
- 24x7 Ping Monitoring (at 5 minutes interval through SNMP)
- CPanel / WHM Installation (Manage domains/websites/mail accounts/databases from web based control panel)
- Reasonable amount of OS rebuilds at no additional cost (re-installation of components will be charged additional)
- Operating System Updates
- Reverse DNS Setup
- Troubleshooting Network issues
- Expert Advice & troubleshooting issues related to website, DNS, FTP, database, email server. (Our technicians are available to provide you with expert advice regarding any and all server related issues or questions you have. We can provide you with recommendations regarding upgrades, performance improvements, etc.)
Exclusions:
- Troubleshooting of issues caused by customer mis-configuration or due to non-standard changes in configuration by customer are NOT covered under this service level and will be charged under custom support from $40-$75/hr (depending upon task)
- Issues that are caused due to third party software bugs are not covered and needs to be addressed by customer directly by getting in touch with respective vendor (eg. Control Panel issue, etc)
- Customer application/code level issues are not covered and needs to be addressed directly by customer.
