All VPS served under "Self Managed" service level will include management of below services ONLY:
➔ Initial Setup (Server Provisioning)
➔ Operating System Updates
➔ Troubleshooting Host Server Network Issues
➔ Reverse DNS Setup
Any other configuration, setup and day to day management issues should be handled directly by customer and it is not covered under "Self Managed" service level. In case you would like us to look into such kind of server issues (not mentioned above), this will be charged at $40/hr. Basically, any issue that is not mentioned above and/or it requires us to login to customer's server will be charged under custom support. Any application level issues will be separately quoted based upon the task type. Furthermore, all third party software specific support is to be obtained directly from the relevant software vendor by VPS customer.
Below links will be helpful for the same:
WebsitePanel: http://www.websitepanel.net/
SmarterMail: http://www.smartertools.com/Support/Support-Hours.aspx
SmarterStats: http://www.smartertools.com/Support/Support-Hours.aspx
Microsoft: http://support.microsoft.com/
