Self-Managed VPS Service Level – What’s Included?

What services are covered under the "Semi-Managed" VPS plan?

The Semi-Managed service level includes management of the following:
✅ Initial Setup – Server provisioning
✅ Managed Backups – VPS image backups (30GB)
✅ 24/7 Monitoring – Port 80 uptime monitoring
✅ OS Updates – Operating system patches & updates
✅ Network Troubleshooting – Host server network issues
✅ Reverse DNS Setup

What is NOT covered under Semi-Managed VPS?

Customers are responsible for all other configurations, setups, and daily management tasks.

Can I request additional server management services?

Yes, additional services are available at:
$50/hr for general server issues (minimum 1-hour billing)

Who provides support for third-party software?

VPS customers must contact software vendors directly:
🔗 DotNetPanel Support
🔗 SmarterMail Support
🔗 SmarterStats Support
🔗 Microsoft Support

For more details on VPS management, visit our Server Management Matrix.