How to Downgrade Your Hosting Plan – Terms & Process

If you’re considering downgrading your hosting plan, this guide will walk you through the process, terms, and important considerations.

How to Request a Plan Downgrade

Step 1: Wait for Your Billing Cycle to End

• Downgrades can only be processed at the end of your current billing cycle.

Step 2: Submit a Support Ticket

• Contact the Billing Department by opening a ticket when you're ready to downgrade.

Step 3: Pay the Downgrade Fee

• A one-time downgrade fee of $20 will apply to all plan downgrades.

Step 4: Complete the Process

• Ensure that your new plan meets your hosting requirements before finalizing the downgrade.

Important Terms for Downgrading

No Discounts or Promotions

• Discounts and promotions do not apply when downgrading a plan.

No Pro-Rated Refunds

• If you downgrade before your billing cycle ends, no refunds will be provided for the remaining period.

VPS Downgrade Restrictions

• Most VPS downgrades are not possible due to disk space limitations.

• If you wish to downgrade a VPS, you’ll need to order a new VPS and manually migrate your data.

• Contact the Billing Department to check the feasibility of your downgrade request.

Need Help?

For assistance, reach out to our Billing Team, and we’ll guide you through the process!